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Help

Help

Updated on June 28, 2022 5:06 pm

If you have placed an order with us and wish to add/remove/change items or simply to cancel the order altogether, the best way is to call us on 0800 669 6468 and our customer service team will be more than happy to help. You can speed up the process by having your order number ready when you call.

Since we always aim to dispatch goods on the same day that they are ordered, unfortunately it will not always be possible to intervene and change an order once it is processed.

At present we only offer our standard shipping rates within the UK, however, if you would like to get in touch we can certainly see if we are able to help.

If you have an account with us, you can find all your invoices on the Orders page.

If you do not have an account, simply get in touch with your contact details and order number, and we will provide you with the required invoice(s).

It is against the law for printer manufacturers to void your warranty for using compatible cartridges, though many claim that they will do so. They are simply trying to discourage people from using compatibles, to protect their own sources of income (i.e. original inks and toners). As part of our warranty, Rapid Toner would collect, repair and return any printer damaged as a result of using our compatible cartridges.

We accept PayPal, Visa, Mastercard, and American Express.

Unfortunately, we do not allow collections currently.

Region Shipping Fee Free Shipping
UK Mainland £5.50 £50.00+
Northern Ireland £20.00 £200.00+
Scottish Islands £18.00 £200.00+
Scottish Highlands £14.00 £200.00+
Channel Islands £27.00 £250.00+
Isle of Man £19.00 £200.00+
Isle of Wight £13.00 £200.00+
Isles of Scilly £19.00 £200.00+

We do not automatically send out order tracking details. If you have not received your order after 3 working days have passed and the courier has not contacted you in any way, please get in touch and we will resolve the issue as soon as possible.

From time to time, we may need to dispatch your items from multiple locations to ensure their prompt arrival. Of course, this means that you may receive more than one delivery. Please check that the goods you have received match the goods details on the accompanying delivery note. If they match, then it is more likely that your goods were dispatched from multiple locations rather than an error with the order.

If there is a discrepancy between the dispatched items as detailed on the delivery note that has arrived with your order and the physical cartridges that you have received, please get in touch and we will resolve the issue as soon as possible.

We always look to dispatch goods on the same day that they are ordered. Once we have dispatched your order, you will receive an email confirming the order status as ‘Complete’. If you have an account with us, this information is also available on the Orders page.

The courier we typically use is DPD/DPD Local and they have a proven record of fulfilling next day delivery on the vast majority of orders we dispatch. From time to time, a delivery will be delayed. If you have not received your order after 3 working days have passed and the courier has not contacted you in any way, please get in touch and we will resolve the issue as soon as possible.

Please complete our Returns Form and we will send you instructions on how to continue.

Please complete our Returns Form and we will send you instructions on how to continue.

The following items may not be returned to stock:

  • Ripped or damaged packs
  • Items that have been opened and resealing has been attempted
  • Items that have been defaced

If you are unsure about whether or not an item is acceptable to be retuned to us, please get in touch.

It is against the law for printer manufacturers to void your warranty for using compatible cartridges, though many claim that they will do so. They are simply attempting to discourage people from using compatibles, to protect their own sources of income (i.e. original inks and toners). As part of our warranty, Rapid Toner would collect, repair and return any printer damaged as a result of using our compatible cartridges.

What is a genuine (OEM) toner cartridge?

OEM stands for Original Equipment Manufacturer, meaning that an OEM cartridge will have been made by the same company that made your printer. For example, genuine cartridges for a Canon printer are those made by Canon.

What is a compatible toner cartridge?

Compatible toner cartridges are essentially off-brand duplicates of OEM cartridges. Well-made compatible toner cartridges work exactly the same as OEM toner cartridges.

We make every effort to ensure that the information on our packaging is accurate and up to date. However, given the extensive range of stock that we carry it occasionally occurs that discrepancies exist between a toner’s printer compatibility and what is stated on the box.

If you are unsure whether a cartridge will work in your printer, we suggest getting in touch with our team and we will be able to immediately let you know if the cartridge fits your printer.

If an information error made by Rapid Toner has resulted in the receipt of an erroneous product, we will provide a replacement free of charge.

If your printer model is listed on the cartridge packaging but the cartridge will not fit in your printer, make sure that the following steps have been completed.

Remove plastic protective guards from the cartridge

Remove plastic protective guards from the cartridge

Pull sealing tape from the cartridge

Pull sealing tape from the cartridge

Ensure that chip is affixed and gently wipe with dry cloth

Ensure that chip is affixed and gently wipe with dry cloth

If you are still having problems with installation, get in touch and we will be more than happy to help.

Compatible cartridges tend to slightly differ in shape to genuine OEM cartridges. This is standard and not something to worry about. Simply verify that the cartridge that you are attempting to install has your printer model listed on the packaging, then go ahead and attempt to install it. There may be a subtle difference in how the cartridge is seated in the printer but this should not affect the print quality.

The 5% print coverage is a measurement standard introduced by the International Organisation for Standardisation (ISO) to allow the comparison of print yields across different printer consumable brands and models. This is the standard that we use to display expected yields on our website.

Since there is massive diversity in the types of documents that people print, it is extremely difficult to accurately estimate how many pages a particular cartridge will yield. However, the 5% print coverage standard allows us to look at cartridges across brands and models, and determine their relative output compared to each other.

You do not need to create an account to place an order with us. You may checkout as a guest user and simply enter your billing/delivery details when you checkout.

You can save time on future orders by heading over to the Account page and creating an account for yourself. This way we will securely store your details, and future orders will only take a couple of quick clicks.

You can call us on 0800 669 6468.

Our lines are open 9am-5pm, Monday-Friday.

Simply click unsubscribe to remove yourself from our mailing list.

Go to our lost password page and enter your username/email address. Then simply follow the instructions to reset your password.

If you do not know your username/email address, you may order from us as a guest or create a new account if you wish to store your details.