If something isn’t right with your order, we’ll put it right. Ring us and you’ll speak to a person, not a menu.
Faulty, damaged or not recognised
Please let us know within 48 hours if any of these happen:
- the box arrives damaged, or the cartridge is leaking
- the printer doesn’t recognise the cartridge
- it prints poorly: streaks, fading, smudges or blank pages
- the cartridge is faulty in any other way
Call 0808 175 3573 (9am–5pm, Monday to Friday) or email customerservices@rapidtoner.co.uk. Have your order number to hand. A photo of the damage or a sample print helps us sort it faster.
Most “not recognised” problems can be fixed over the phone in a couple of minutes, so please call before you send anything back. If it can’t be fixed, we’ll send a replacement or give you a full refund, and we’ll arrange the collection at no cost to you.
Changed your mind?
You can return an item you no longer need within 30 days of delivery, as long as it’s unopened and still in its original sealed packaging.
- Tell us first by phone or email, quoting your order number.
- Send it back within 14 days of telling us. The return postage is yours to pay, and we recommend a tracked service.
- We refund you within 14 days of receiving it, to the card or account you paid with.
Your printer warranty
Using our cartridges does not affect your printer manufacturer’s warranty. Every cartridge is print-tested before it leaves us.
This returns policy does not affect your statutory rights.
Thank you for choosing Rapid Toner.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rapid Toner Direct Ltd, 17 Canada Drive, Rawdon, Leeds, West Yorkshire, LS19 6LU.
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to Rapid Toner, accessible from https://rapidtoner.co.uk
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Rapid Toner Direct Ltd
17 Canada Drive
Rawdon
Leeds
West Yorkshire
LS19 6LU
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
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